Book Metro Tickets using WhatsApp chat bot

WhatsApp users in the city of Bengaluru can now use the instant messaging app to buy train tickets and top up their smart cards, the Meta-owned platform said on Monday, “first-ever QR ticketing service” in their application.

WhatsApp and Bangalore Metro Rail Corporation (BMRC) have announced that they have partnered to launch a WhatsApp chatbot-based QR ticket service for the city’s rapid transit system, Namma Metro.

It is the first metro service in the world to offer an end-to-end WhatsApp ticketing system. This means that Bangalore Metro users no longer need to carry tokens or smart cards while traveling. 

WhatsApp Metro trains

A user who purchases tickets through the chatbot will receive a 5% discount off the base ticket price. Here’s how to book tickets and top up your card with his newly launched WhatsApp chatbot-based QR code ticket system. BMRCL Chief Executive Officer Anjum Parvez told Indian Express that Namma Metro had installed station QR code scanners and trained staff. He added that the new system would come into operation on the occasion of Kannada Rajyotsava.

According to BMRCL, commuters can purchase a one-way QR ticket via the Namma Metro mobile application or WhatsApp. Those with Android phones can download the Namma Metro application on the Playstore, register and buy tickets.

The WhatsApp user should save his BMRCL WhatsApp chatbot official number, 8105556677, on the phone. Then, commuters can start interacting with the bot by sending a “Hello” message and purchasing a QR ticket.

WhatApp ticket booking
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Kannada and English are the available options for the WhatsApp chatbot, according to BMRCL. The company said commuters could also use the chatbot to top up their Metro smart cards.

WhatsApp chatbots help commuters plan their trips by finding the nearest metro station from their current location, finding train schedules at different stations and other relevant information. In addition, commuters can pay via the Unified Payment Interface (UPI). 

WhatsApp believes India is the world’s largest market, with over 400 million users. Earlier this year, Meta’s messaging service was also approved to expand its UPI-based payment service to its 100 million users in the country after a series of delays and setbacks.

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